At CTS, we understand that only the customer determines value. That is why we provide service packages that are tailored to your specific needs and to be flexible in an ever-changing technological environment. No two businesses are alike, and CTS will work with you to put together a service package that fits your unique technology support needs.
System Monitoring Services – Monitoring is our most requested service. Your IT system is continually monitored from our state-of-the-art Network Operations Center to maintain overall health and ensure that it’s operating at peak performance. By using this proactive approach CTS is often able to identify and correct technical incidents before they turn into larger problems that effect overall business productivity due to loss of data or system down time.
Service Desk Services – CTS provides a service desk that can be your call center when you need technical support. When you are having technical problems, it is definitely better to talk to a local expert instead of someone in a distant land. Not only is every CTS employee an expert in the IT field, we also strive to understand your business. We can provide you with a single point of contact when you have technical issues. We will handle your software distribution, access management, request management, and incident management.
Application Services – CTS is able to provide you with the business applications you need to get the job done. We provide applications that range from email clients to marketing tools. We also provide an application infrastructure for greater productivity through workgroup collaboration and information sharing. We will evaluate your application needs and recommend the best solutions based on cost/benefit analysis. Whether it is commercial software or free/open-source applications, we will make sure you have the right tools for the job. We also provide license management to keep your business operating within the proper legal boundaries.
Infrastructure Services – IT infrastructure is the backbone of any enterprise that utilizes data and communication. This includes management of physical assets such as workstations, telephones, pagers, printers, fax machines, networks, and servers. Like automobiles, your infrastructure requires routine physical maintenance in order to prevent system degradation and in some cases, failure.
Site Services – Sometimes, businesses prefer to have on-site IT professionals that can become a part of the team. Whether you need support on-site only a few days a week, or full-time support five days a week, we can provide you with dedicated technical professionals that can work at your site on a regular basis.
Technical Project Management Services – CTS provides cradle to grave project management of your technical projects. If you need to set up a new office, we provide consulting, procurement, installation and oversight to create a turnkey IT environment at the new office. If you only need to upgrade an existing facility, we provide consulting, procurement, installation and oversight to upgrade the system with minimal impact to your business rhythms by using change management strategies.
Web Services – CTS can develop custom web-based applications, or integrate commercial or free/open-source applications. We can also maintain your existing web-based applications whether developed by CTS, or developed by someone else. We provide content management of your internal and external websites to prevent your web content from getting old and stale.
Database Services – CTS has experience with many types of database. We provide database installation, administration, and maintenance.
Reporting Services – Whether is statistics, charting, trends or forecasts, CTS can work with your existing data sources and provide various reports to enable you to make informed business decisions. We also provide automated reporting that coincides with your unique business rhythms to help you manage costs and optimize your business processes.
Datacenter Services – Datacenters require special accommodations. CTS can manage your datacenter for proper power, heating, cooling and ventilation. We will identify your datacenter needs and provide for the proper installation of cables, racks and computer hardware and software. We will provide the installation and management of physical access controls to keep your datacenter secure from unauthorized entry.